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CP6501K | 65" DuoBoard Corporate Interactive Flat Panel
Application
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
Learn more
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
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How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
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How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
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How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app. Learn more
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app. Learn more
How do I activate and use Saffi (BenQ Voice Assistant)?
BenQ offers an extra level of flexibility for device control through the voice assistant - Saffi.
Please follow the demo video to complete the process. Learn more
Please follow the demo video to complete the process. Learn more
What should I do when InstaShare displays "machine code" error?
Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.
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How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
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How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
[video] Learn more
[video] Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
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How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
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How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
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How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
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Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Learn more
How do I use InstaShare to mirror?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for using InstaShare to do mirroring.
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How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
Learn more
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
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How can I set authorization for different admins to manage different devices in X-Sign Broadcast?
If you have several admins and would like them to manage different devices, please follow this tutorial to set up X-Sign Broadcast.
For example, Admin A can only manage certain devices and cannot access devices that are assigned to Admin B.
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How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
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How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
https://youtu.be/t6dS4-wJ3Ok
Learn more
https://youtu.be/t6dS4-wJ3Ok
Learn more
How to bind/unbind with BenQ Service (DMS, AMS and Broadcast)?
BenQ provides Device Management Solution (DMS), Account Management System (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
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Why can't I cast to InstaShare 2 Host?
Please kindly check the following:
1. Make sure the client app/software is for InstaShare 2.
2. Make sure to enable the ports which are needed for InstaShare 2.
3. Make sure the client app/software and the host on BenQ display are connected to the same
network.
4. When client app/software and the host on BenQ display are in different VLANs, make sure that the
network of the school/enterprise supports inter-vLAN connection.
Does InstaShare 2 support Miracast?
Yes, InstaShare 2 supports Miracast.
Learn more
Can I download the original InstaShare app to a BenQ device if InstaShare 2 is preloaded? Will the shortcut also change?
If you would like to use the first generation of InstaShare, you can always download the app via BenQ Suggest. The shortcut for InstaShare 2 won't change, as the two versions can be co-installed.
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
Link
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How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
Link
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How to bind the NFC card to the BenQ Account Management System (AMS) accouont?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind the NFC card to the AMS account. Link Learn more
This video will guide you on how to bind the NFC card to the AMS account. Link Learn more
How to bind your display to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind your displays to the AMS account.
Learn more
How to add a corporate network drive to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account.
Learn more
How to access your cloud storage in BenQ Account Management System (AMS)?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to access your cloud storage in AMS.
Learn more
How to use Agent Mode in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
Learn more
How to install Apps through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to install Apps through DMS.
Learn more
How to bind your display to BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to bind your display to DMS.
Learn more
How to manage groups in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to manage groups in DMS.
Learn more
How to push OTA updates through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to push OTA updates through DMS.
Learn more
How to set a power schedule through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to set a power schedule through DMS.
Learn more
How to unbind a display from BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to unbind a display from DMS. Link Learn more
This video will guide you on how to unbind a display from DMS. Link Learn more
How to create user accounts in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
Learn more
How to manage user roles in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
Learn more
How to bind your display to X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
Learn more
How to manage tags in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
Learn more
How to schedule messages in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
Learn more
How to push real-time messages from X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
Learn more
How to access cloud storage files via AMS?
How to wirelessly display content from a laptop
How to install InstaShare 2?
How to use Duo Windows mode
How to unlink a cloud storage account from AMS?
1. Go to https://ams.benq.com.
Learn more
How to link a cloud storage account to AMS?
1. Go to https://ams.benq.com.
Learn more
How to add a network drive to AMS?
The following steps should be performed by an administrator.
Learn more
How to access files from a local network drive
How to enable AMS on the display
How to display content from an Android tablet or smartphone
How to display content from a laptop
How to connect the display to the internet?
How to access files from the slot-in PC?
How to access files from a USB storage device?
How to access cloud storage files via Firefox?
What is the difference between InstaShare 1 and InstaShare 2?
For the InstaShare 2, we provide the below features:
1. Smart spliter
2. Remote host mode
3. Improve User Experience
1. Smart spliter
2. Remote host mode
3. Improve User Experience
Where can I download InstaShare 2 client for my device?
For all client devices, there are 2 ways that provide you to download our app:
For mobile users, you can search "InstaShare2" on Google Play or the App store; laptop users can download the executable file through our website. You can always find a link that provides the proper version for all OS on the InstaShare2 IFP screen for all users.
For mobile users, you can search "InstaShare2" on Google Play or the App store; laptop users can download the executable file through our website. You can always find a link that provides the proper version for all OS on the InstaShare2 IFP screen for all users.
How to use Miracast to cast my Windows screen to the BenQ device?
You need to connect your Windows device to the BenQ device before projecting your screen via Miracast. Follow the below steps from connecting to projecting.
1. Connect to the same network as the projection.
2. Press Miracast icon in the control windows on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear in the list. Select the display device as "InstaShare2xxx" (the full name shows on the mainpage of the projection).
5. After connecting successfully, press Windows key + P on your keyboard at the same time.
6. You will be presented options on the right to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection.
1. Connect to the same network as the projection.
2. Press Miracast icon in the control windows on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear in the list. Select the display device as "InstaShare2xxx" (the full name shows on the mainpage of the projection).
5. After connecting successfully, press Windows key + P on your keyboard at the same time.
6. You will be presented options on the right to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection.
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
Learn more
How to access the Windows on-screen keyboard on a BenQ interactive display
Before performing the steps below, ensure the following:
Learn more
How to access the macOS accessibility or touch keyboard on a BenQ interactive display
Before performing the steps below, ensure the following:
Learn more
Can I use my laptop’s on-screen keyboard on a BenQ interactive display?
BenQ interactive displays support the use of the Windows on-screen keyboard and the macOS accessibility and touch keyboards. Using your laptop’s virtual keyboard is a convenient way to enter text on your display directly from the screen.
How can I connect InstaShare 2 with Miracast?
InstaShare 2 works seamlessly with Windows, macOS, iOS, Android, and Chrome OS devices. Screen share on Windows devices works without installing any apps or programs. You can use Miracast to share Windows screens wirelessly on BenQ displays.
This video offers a guide to connecting InstaShare 2 with Miracast.
Learn more
How to double your workspace on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to double your workspace on Duoboard.
Learn more
How to work on two apps simultaneously on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to work on two apps simultaneously on Duoboard.
Learn more
How to use AMS on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use AMS on Duoboard.
Learn more
How to use DMS on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use DMS on Duoboard.
Learn more
How to use EZWrite on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use EZWrite on Duoboard.
Learn more
How to use Floating tool on Duoboard?
Start using EZWrite's floating tool on your Duoboard, with taking screenshots and recording on-screen.
This video will guide you on how to use Floating tool on Duoboard.
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How to use InstaShare on Duoboard?
Casting from different devices to your Duoboard by InstaShare.
This video will guide you on how to use InstaShare on Duoboard.
Learn more
Will BenQ continue updating its smart boards running end-of-life Android versions?
BenQ Board customers should experience minimal impact from Google's end of support for their Android versions
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Learn more
How to display content from an iPhone or iPad?
How to install InstaShare2 without the virtual sound driver?
If you wish to install InstaShare 2 without the virtual sound driver (Instashare2Vad), please follow the steps in the video to install without it.
Learn more
How to change picture mode and open website through DMS automation?
Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.
Learn moreSpecification
Is there any minimum bandwidth requirement when using AMS to access cloud storage?
There's no minimum bandwidth requirement for accessing cloud storage via AMS.
Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZWrite Cloud Whiteboard?
There isn't any minimum bandwidth requirement for interacting with hosts on EZWrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.
Further Query
Is there any minimum bandwidth requirement when using AMS to access cloud storage?
There's no minimum bandwidth requirement for accessing cloud storage via AMS.
Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZWrite Cloud Whiteboard?
There isn't any minimum bandwidth requirement for interacting with hosts on EZWrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.
Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
Learn more
Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?
This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring. Learn more
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring. Learn more
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Learn more
Why does my interactive flat panel (IFP) show white stripes onscreen or crash repeatedly when I try to enable iMirror via InstaShare from my iPhone or iPad?
The issue typically occurs due to an out of date iOS version on your iPhone or iPad. Make sure your device runs the latest version of iOS available. For iOS 12 and later, you need to use InstaShare app version 1.5.0 or later to resolve striping and crash issues.
Learn more
A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth.
For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines.
For more details, please refer to the below white paper from Intel.
Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?
Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association.
If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.
Why is there a rectangular box on the lower-right part of the screen? Can I remove it?
This is the new app storage visual area in our launcher, and you may put frequently used apps inside the box. The box cannot be removed.
What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?
(1) Log in to X-Sign broadcast with your admin account and find the IFP to update it to the latest version (V2.3).
(2) Delete the duplicate IFP that shows as online.
(3) The offline IFP will go online and take effect, and the cross-service binding mechanism will activate as well.
(2) Delete the duplicate IFP that shows as online.
(3) The offline IFP will go online and take effect, and the cross-service binding mechanism will activate as well.
Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?
(1) Log in to X-Sign Broadcast with your admin account and find the IFP then remove it.
(2) Log in to DMS Cloud with your admin account, find the IFP and remove it.
(3) Re-bind the IFP with the DMS Client app.
(2) Log in to DMS Cloud with your admin account, find the IFP and remove it.
(3) Re-bind the IFP with the DMS Client app.
Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?
(1) Login to your AMS Web using the admin account, then find the IFP and remove it.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.
Troubleshoot a failed connection between InstaShare 2 and Miracast
InstaShare 2 works seamlessly with Windows, macOS, iOS, Android, and Chrome OS devices. Screen share on Windows devices works without installing any apps or programs. You can use Miracast to share Windows screens wirelessly on BenQ displays.
Should any issues arise, this video shows all the steps you need to troubleshoot the connection between InstaShare 2 and Miracast:
Learn more
How to use two operating systems simultaneously on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use two operating systems simultaneously on Duoboard.
Learn more
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
Learn more
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
Learn more
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
Learn more
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Learn more
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app. Learn more
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app. Learn more
How do I activate and use Saffi (BenQ Voice Assistant)?
BenQ offers an extra level of flexibility for device control through the voice assistant - Saffi.
Please follow the demo video to complete the process. Learn more
Please follow the demo video to complete the process. Learn more
What should I do when InstaShare displays "machine code" error?
Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.
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How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
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How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
[video] Learn more
[video] Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
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How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
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How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
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How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
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Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
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How do I use InstaShare to mirror?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for using InstaShare to do mirroring.
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How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
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How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
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How can I set authorization for different admins to manage different devices in X-Sign Broadcast?
If you have several admins and would like them to manage different devices, please follow this tutorial to set up X-Sign Broadcast.
For example, Admin A can only manage certain devices and cannot access devices that are assigned to Admin B.
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How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
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How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
https://youtu.be/t6dS4-wJ3Ok
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https://youtu.be/t6dS4-wJ3Ok
Learn more
How to bind/unbind with BenQ Service (DMS, AMS and Broadcast)?
BenQ provides Device Management Solution (DMS), Account Management System (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
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Why can't I cast to InstaShare 2 Host?
Please kindly check the following:
1. Make sure the client app/software is for InstaShare 2.
2. Make sure to enable the ports which are needed for InstaShare 2.
3. Make sure the client app/software and the host on BenQ display are connected to the same
network.
4. When client app/software and the host on BenQ display are in different VLANs, make sure that the
network of the school/enterprise supports inter-vLAN connection.
Does InstaShare 2 support Miracast?
Yes, InstaShare 2 supports Miracast.
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Can I download the original InstaShare app to a BenQ device if InstaShare 2 is preloaded? Will the shortcut also change?
If you would like to use the first generation of InstaShare, you can always download the app via BenQ Suggest. The shortcut for InstaShare 2 won't change, as the two versions can be co-installed.
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
Link
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How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
Link
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How to bind the NFC card to the BenQ Account Management System (AMS) accouont?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind the NFC card to the AMS account. Link Learn more
This video will guide you on how to bind the NFC card to the AMS account. Link Learn more
How to bind your display to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind your displays to the AMS account.
Learn more
How to add a corporate network drive to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account.
Learn more
How to access your cloud storage in BenQ Account Management System (AMS)?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to access your cloud storage in AMS.
Learn more
How to use Agent Mode in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
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How to install Apps through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to install Apps through DMS.
Learn more
How to bind your display to BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to bind your display to DMS.
Learn more
How to manage groups in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to manage groups in DMS.
Learn more
How to push OTA updates through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to push OTA updates through DMS.
Learn more
How to set a power schedule through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to set a power schedule through DMS.
Learn more
How to unbind a display from BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to unbind a display from DMS. Link Learn more
This video will guide you on how to unbind a display from DMS. Link Learn more
How to create user accounts in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
Learn more
How to manage user roles in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
Learn more
How to bind your display to X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
Learn more
How to manage tags in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
Learn more
How to schedule messages in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
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How to push real-time messages from X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
Learn more
How to access cloud storage files via AMS?
How to wirelessly display content from a laptop
How to install InstaShare 2?
How to use Duo Windows mode
How to unlink a cloud storage account from AMS?
1. Go to https://ams.benq.com.
Learn more
How to link a cloud storage account to AMS?
1. Go to https://ams.benq.com.
Learn more
How to add a network drive to AMS?
The following steps should be performed by an administrator.
Learn more
How to access files from a local network drive
How to enable AMS on the display
How to display content from an Android tablet or smartphone
How to display content from a laptop
How to connect the display to the internet?
How to access files from the slot-in PC?
How to access files from a USB storage device?
How to access cloud storage files via Firefox?
What is the difference between InstaShare 1 and InstaShare 2?
For the InstaShare 2, we provide the below features:
1. Smart spliter
2. Remote host mode
3. Improve User Experience
1. Smart spliter
2. Remote host mode
3. Improve User Experience
Where can I download InstaShare 2 client for my device?
For all client devices, there are 2 ways that provide you to download our app:
For mobile users, you can search "InstaShare2" on Google Play or the App store; laptop users can download the executable file through our website. You can always find a link that provides the proper version for all OS on the InstaShare2 IFP screen for all users.
For mobile users, you can search "InstaShare2" on Google Play or the App store; laptop users can download the executable file through our website. You can always find a link that provides the proper version for all OS on the InstaShare2 IFP screen for all users.
How to use Miracast to cast my Windows screen to the BenQ device?
You need to connect your Windows device to the BenQ device before projecting your screen via Miracast. Follow the below steps from connecting to projecting.
1. Connect to the same network as the projection.
2. Press Miracast icon in the control windows on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear in the list. Select the display device as "InstaShare2xxx" (the full name shows on the mainpage of the projection).
5. After connecting successfully, press Windows key + P on your keyboard at the same time.
6. You will be presented options on the right to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection.
1. Connect to the same network as the projection.
2. Press Miracast icon in the control windows on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear in the list. Select the display device as "InstaShare2xxx" (the full name shows on the mainpage of the projection).
5. After connecting successfully, press Windows key + P on your keyboard at the same time.
6. You will be presented options on the right to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection.
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
Learn more
How to access the Windows on-screen keyboard on a BenQ interactive display
Before performing the steps below, ensure the following:
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How to access the macOS accessibility or touch keyboard on a BenQ interactive display
Before performing the steps below, ensure the following:
Learn more
Can I use my laptop’s on-screen keyboard on a BenQ interactive display?
BenQ interactive displays support the use of the Windows on-screen keyboard and the macOS accessibility and touch keyboards. Using your laptop’s virtual keyboard is a convenient way to enter text on your display directly from the screen.
How can I connect InstaShare 2 with Miracast?
InstaShare 2 works seamlessly with Windows, macOS, iOS, Android, and Chrome OS devices. Screen share on Windows devices works without installing any apps or programs. You can use Miracast to share Windows screens wirelessly on BenQ displays.
This video offers a guide to connecting InstaShare 2 with Miracast.
Learn more
How to double your workspace on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to double your workspace on Duoboard.
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How to work on two apps simultaneously on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to work on two apps simultaneously on Duoboard.
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How to use AMS on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use AMS on Duoboard.
Learn more
How to use DMS on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use DMS on Duoboard.
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How to use EZWrite on Duoboard?
The DuoBoard is a premium corporate display solution designed for hybrid work settings, hands-on collaboration, and engaging meetings.
This video will guide you on how to use EZWrite on Duoboard.
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How to use Floating tool on Duoboard?
Start using EZWrite's floating tool on your Duoboard, with taking screenshots and recording on-screen.
This video will guide you on how to use Floating tool on Duoboard.
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How to use InstaShare on Duoboard?
Casting from different devices to your Duoboard by InstaShare.
This video will guide you on how to use InstaShare on Duoboard.
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Will BenQ continue updating its smart boards running end-of-life Android versions?
BenQ Board customers should experience minimal impact from Google's end of support for their Android versions
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
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How to display content from an iPhone or iPad?
How to install InstaShare2 without the virtual sound driver?
If you wish to install InstaShare 2 without the virtual sound driver (Instashare2Vad), please follow the steps in the video to install without it.
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How to change picture mode and open website through DMS automation?
Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.
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