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Why can't I cast to InstaShare 2 Host?

04-18-2024

Please kindly check the following:

1. Make sure the client app/software is for InstaShare 2.

2. Make sure to enable the ports which are needed for InstaShare 2.

3. Make sure the client app/software and the host on BenQ display are connected to the same
    network.

4. When client app/software and the host on BenQ display are in different VLANs, make sure that the
    network of the school/enterprise supports inter-vLAN connection.

Applicable Models

BenQ Board Master | RM6504, BenQ Board Master | RM7504, BenQ Board Master | RM8604, BenQ Board Pro | RP6504, BenQ Board Pro | RP7504, BenQ Board Pro | RP8604, BenQ Essential Series Board|RE9804FV, CP6501K, CP8601K, CS6501, CS7501, CS8601, RE6501, RE6503 Essential Series Education Interactive Display, RE7501, RE7503 Essential Series Education Interactive Display, RE8601, RE8603 Essential Series Education Interactive Display, RE9801, RM5502K, RM6502K, RM6503, RM6503A, RM7502K, RM7503, RM7503A, RM8602K, RM8603, RM8603A, RP6503 | 65" Pro Series Education Interactive Display, RP7503 | 75" BenQ Board Pro for Education, RP8603 Pro Series Education Interactive Display, SL4302K, SL5502K, SL6502K, SL7502K, SL8502K, ST4302, ST5502, ST6502, ST7502, ST8602

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